FAQ

Phone: 800-942-8833
Tuesday-Saturday 10:00am - 4:00pm pacific time 
Fax: 503-203-1712 
Email: scrubs@scrubmed.com 

Main office and Retail Store:

Scrub Med Inc.
1400 SW Marlow Ave
Portland, Or 97225  -  503-203-1716

Ordering on ScrubMed.com is easy and secure. Simply select garments and place them in your shopping cart. When finished shopping, review your selections and proceed to checkout to complete your purchase.

NOTE: if you experience any problems, please contact us by phone or email, so that we may assist you. 

You may fax your order to 503-203-1712 or mail it to Scrub Med Inc. 1400 SW Marlow Ave. Portland, Or 97225. 

If you prefer to speak with a Scrub Med Representative you may call 800-942-8833 during our business hours.  

When in the Portland area, you may shop at our retail store located a few minutes west of downtown Portland.  We are currently open 10:00am - 4:00pm Tuesdays - Saturdays

Orders placed at ScrubMed.com are charged at the time you place your order.  If you prefer to be charged when your items are shipped, please place your order by phone.  NOTE: Embroidered and custom orders are always charged in full at the time the order is placed. 

Scrub Med is located in Oregon which does not have a sales tax; we therefore are NOT required to collect sales tax on online orders.  Please consult your local taxing authority regarding your sales tax responsibility, if any.

Simply enter your code in the Order Confirmation area during the checkout process and the coupon code will be applied to your order.

We have two types of gift cards: ones purchased from our store or by mail; ones purchased from ScrubMed.com.

Gift Cards that were purchased at our store or by mail can be redeemed at the store or by calling 1-800-942-8833.

Gift Cards that were purchased at ScrubMed.com, can only be redeemed at ScrubMed.com. Please follow the instructions that came with your online Gift Card.

If all items are in stock, your order will be processed and shipped in 1-2 business days. Orders qualifying for free shipping will be processed and shipped when your order is complete.  This may take 2-4 weeks.  Delivery time depends on method of shipment and distance from Portland, Oregon.  On average, please allow 2-7 days transit time. Orders with a value of $200 or more will require a signature for delivery. All 2nd Day orders also require a signature for delivery.

Yes, if you would like all available items shipped; please contact us.  Additional shipping charges will apply. Orders with a value of $200 or more will require a signature when delivered. All 2nd Day orders also require a signature for delivery.

If an item(s) is backordered we will notify you via email.  New items arrive daily, however back ordered items can take up to three weeks to arrive.  Orders receiving free shipping will be shipped when complete. 

If an item(s) is sold out we will notify you via email or by phone.  You will have the option of replacing the garment with a different size, style or color.

If you need to cancel or change your order, please contact us as soon as possible via email or phone.  NOTE: Custom and embroidered garments can NOT be canceled once we begin production, generally within 1-2 days from the time you place your order. 

We offer embroidery on nearly all garments found at ScrubMed.com.  You are limited to two lines of embroidery of 16 characters or less.  NOTE: embroidered garments can NOT be returned or exchanged.

Yes. Please send a PDF of the logo to scrubs@scrubmed.com to request a bid. For logos, there is a one time digitizing fee.

Embroidery cost $8.00 per line. We use Rayon thread and a high thread count giving you the finest looking embroidery available. The cost of logos varies depending on size and complexity.

Please allow up to 3-4 weeks for embroidered garments.

Since embroidered garments are made just for you, we are unable to accept them for return or exchange.  For your protection, be sure to review your order before submitting. NOTE: Defective garments will be repaired or replaced at the discretion of Scrub Med.

Only Scrub Med brand scrubs are available for alterations.  Most other brands we carry do offer garments in petite and/or tall styles, but Scrub Med does not make alterations to them.

Scrub Pants –

Adjust inseam
Add/remove cargo pockets
Petite (shorten rise 1.5”) 

Scrub Tops –

Adjust length
Add/remove pockets
Add slitsEmbroidery 

Lab Jackets –

Adjust length
Adjust sleeve length
Embroidery 

See “alterations” for details 

For additional alterations; please call us at 800-942-8833 for details.  NOTE: We cannot accept custom garments for return or exchange.  Please be sure of your size before ordering.

Please allow up to 2-3 weeks for custom garments.

Since custom scrubs are made just for you, we are unable to accept them for return or exchange. For your protection, be sure to review your order before submitting. NOTE: Defective garments will be repaired or replaced at the discretion of Scrub Med.

Because we offer such low prices in our outlet store, all sales are final. Please be sure of size before ordering.

Yes – sizes up to 2XL are available at ScrubMed.com. We offer sizes up to 5XL in our retail store. Please contact us if you like additional information at 800-942-8833 or scrubs@scrubmed.com

Yes - we continue to offer styles (vests, aprons, tunics, etc.) that we’ve carried in the past.  If you don’t see what you’re looking for, please contact us at 800-942-8833. NOTE: Custom fees apply when ordering past styles.

We do our best to accurately represent the colors of garments at ScrubMed.com.  However, monitors do vary and the true color may not be what appears on your screen. 

Fabric samples are available for all Scrub Med brand scrubs and lab jackets. Please contact us to receive swatches of our Poly/Cotton solids, ScrubLites or prints.

From time to time, Scrub Med releases a catalog. Most times we announce our new prints, colors, styles, brands and sales through email. You can sign up for our email list through our "Get News & Special Deals" link which can be found in the footer of every page. 

ScrubMed.com ships via FedEx Ground, US Postal Service and FedEx Air. Orders with a value of $200 or more will require a signature when delivered. All 2nd Day orders require a signature for delivery.

See “Shipping and Returns”. Links can be found in the footer of every page. 

Yes – Oregon and Washington shoppers have the option to pick up their order at our Portland, Oregon store.  Those customers will be notified when their order is ready for pick up.

Important: If you received Free Shipping and your returned items bring you below the qualifying Free Shipping total, the incurred shipping cost according to your shipping address will be deducted from your refund.

You may return your order for a full refund or exchange within 30 days of receipt.  Items returned after 30 days are subject to a restocking fee at the discretion of Scrub Med Inc.

All items must be in their original condition with their original packaging, manuals and tags. 

See “shipping and returns” for additional details

Please call or email us for a USPS Return Label (scrubs@scrubmed.com ; 800.942.8833). The cost of the actual postage and fees will be deducted from your return/exchange. Instructions for return will be on the label that will be emailed to you.

You are welcome to return your items to us prepaid and insured through a carrier of your choice.

If you are exchanging items via the USPS Merchandise Return Label option, we will be contacting you for payment of the return label fee. Fees need to be paid before exchanges can be shipped.

Please contact us with any questions regarding returns/exchanges - scrubs@scrubmed.com ; 800.942.8833

Scrub Med and our partners stand behind their products.  If you find a product purchased from us to be defective, please contact us at scrubs@scrubmed.com or 800-942-8833 within 30 days of receipt. 

Scrub Med guarantees our products to be free from defects in materials and workmanship.  If a garment is found to be defective, we will repair or replace it at our discretion.  Normal wear and tear is not covered.  Please notify us of any defect within 30 days of receipt.

For warranty service that is covered by a manufactures warranty, please contact the manufacturer directly.

Important: If you received Free Shipping and your returned items bring you below the qualifying Free Shipping total, the incurred shipping cost according to your shipping address will be deducted from your refund.

If your purchase does not meet your expectations you are welcome to return it within 30 days of receipt.  If you have questions regarding sizing or styles, please contact us at 800-942-8833.  A Scrub Med representative will be happy to assist you.

For your convenience, ScrubMed.com has attached a Merchandise Return Label (MRL) to your invoice.  If you choose to use the MRL the full cost of the return postage will be deducted from your refund.

Please follow the return instructions on the back of your invoice. 

All items returned must be in their original condition: worn, washed, custom and embroidered garments are not returnable.

Original shipping charges are not refundable.

Important: If you received Free Shipping and your returned items bring you below the qualifying Free Shipping total, the incurred shipping cost according to your shipping address will be deducted from your refund.

If your purchase does not meet your expectations you are welcome to exchange it within 30 days of receipt.  If you have questions regarding sizing or styles or alterations, please contact us at 800-942-8833.  A Scrub Med representative will be happy to assist you.

Please follow the exchange instructions on the back of your invoice.

If you would like us to issue a USPS Return Label, please call or email us (scrubs@scrubmed.com ; 800.942.8833). The cost of the actual return postage and fees will be deducted from your return/exchange. Instructions for return will be on the label that will be emailed to you.

You are welcome to return your items to us prepaid and insured through a carrier of your choice.

If you are exchanging items via the USPS Merchandise Return Label option, we will be contacting you for payment of the return label fee. Fees need to be paid before exchanges can be shipped.

Please contact us with any questions regarding returns/exchanges - scrubs@scrubmed.com ; 800.942.8833

All items exchanged must be in their original condition: worn, washed, custom and embroidered garments are not returnable.

Equal exchanges (example 3 tops for 3 tops) will be exchanged with no additional shipping fees.  For unequal exchanges; an additional shipping fee may apply.

Yes – We offer both volume and student discounts.  Please contact us at scrubs@scrubmed.com  for details. 

Our ScrubLite fabric is about half the weight of our regular Poly/Cotton fabric and is offered in six colors.

No - Only Scrub Med brand scrubs are Made in America using materials both foreign and domestic. The other brands we carry, Carhartt scrubs, WonderWink scrubs, Koi scrubs, Maevn scrubs, Jockey scrubs, Cherokee scrubs, Grey's Anatomy scrubs, Dickies scrubs, Vim&Vigr, Meta Labwear, Prestige Medical, and Littman products are manufactured overseas.